Privacy Policy
Last updated: 6 August 2026
Your privacy matters to me.
This Privacy Policy explains what personal information PilatesLessonPlans.co.uk collects when you browse the website, create a customer account, purchase a digital product, join the mailing list or contact me.
In simple terms, I only collect information that is reasonably needed to operate the WooCommerce shop, process payments, deliver digital products, provide customer support and meet my legal obligations.
I do not sell your personal information.
Who Is Responsible for Your Information?
PilatesLessonPlans.co.uk is operated by:
George Watts
Email: ma**@*********ts.org
For data-protection purposes, George Watts is the data controller.
If you have questions about your personal information, or would like it corrected or deleted, please email ma**@*********ts.org.
What Information May Be Collected?
The information collected depends on how you use the website.
When You Browse the Website
The website may collect technical information such as:
- Your IP address.
- Your browser and device type.
- Your approximate location, such as country or region.
- The website that referred you to PilatesLessonPlans.co.uk.
- The pages you visit.
- The date and time of your visit.
- Your interactions with pages, buttons and forms.
- Your cookie and consent preferences.
This information helps me keep the website secure, identify technical problems and understand which parts of the website are useful.
When You Create a Customer Account
If you create a WooCommerce customer account, the website may collect:
- Your name.
- Your email address.
- Your username and account details.
- Your order history.
- Your digital-download permissions.
Passwords are stored securely in encrypted or hashed form. I cannot simply open WordPress and read your password over a cup of tea.
When You Place an Order
If you purchase a digital product, the website may collect:
- Your name.
- Your email address.
- Your country and postcode.
- Your order details.
- The products you purchased.
- Your payment status.
- Your download permissions and download activity.
- Customer-service correspondence.
- Technical information used to help prevent fraud.
WooCommerce stores customer, order and digital-download information so that purchases can be processed and fulfilled.
Payment Information
Payments may be processed by:
- Stripe.
- PayPal.
These companies receive the information needed to process and protect your payment.
PilatesLessonPlans.co.uk does not normally receive or store your complete debit-card or credit-card number.
Stripe services used on the website may include card payments, Apple Pay, Google Pay, Link and Adaptive Pricing.
Stripe and PayPal process information under their own privacy policies and may act as separate data controllers for some of that processing.
When You Contact Me
If you send an email, support request or other message, I may retain:
- Your name.
- Your email address.
- The contents of your message.
- Relevant order or customer-account information.
- My reply and any follow-up correspondence.
This allows me to answer your question and keep an appropriate record of what was discussed or agreed.
Newsletter and Marketing Emails
If you subscribe to the newsletter, I may collect:
- Your name.
- Your email address.
- Your subscription status.
- Your interests or mailing-list preferences.
- Information about whether emails were delivered, opened or clicked.
Email lists and campaigns may be managed using Zoho Campaigns.
Marketing emails are sent where you have given consent, or where another lawful basis permits them.
You can unsubscribe at any time by using the unsubscribe link in the email or by emailing ma**@*********ts.org.
Receiving an order confirmation does not automatically mean that you have agreed to receive marketing emails.
Why Your Information Is Used
Your personal information may be used to:
- Process and fulfil orders.
- Deliver digital products.
- Create and manage customer accounts.
- Respond to enquiries.
- Send transactional emails, such as receipts and download links.
- Send marketing where permitted.
- Prevent fraud and misuse.
- Maintain the security of the website.
- Troubleshoot technical problems.
- Understand how the website is used.
- Meet accounting, tax and legal obligations.
- Establish, exercise or defend legal claims.
The Lawful Reasons for Using Your Information
Depending on the situation, your information may be processed for one or more of the following reasons.
To Fulfil a Contract
This includes:
- Processing your payment.
- Supplying your digital product.
- Providing access to downloads.
- Responding to a question about your purchase.
To Meet a Legal Obligation
This includes:
- Keeping financial and tax records.
- Responding to lawful requests.
- Complying with consumer, accounting or other legal requirements.
Because You Have Given Consent
This may include:
- Subscribing to marketing emails.
- Allowing non-essential analytics or advertising cookies.
You can withdraw consent at any time.
Because There Is a Legitimate Business Interest
This may include:
- Maintaining website security.
- Preventing fraud.
- Improving products and services.
- Keeping proportionate records of customer communications.
- Understanding general website performance.
Legitimate interests are only relied upon where they do not unfairly override your rights.
Google Analytics and Website Statistics
PilatesLessonPlans.co.uk may use Google Analytics or similar tools to understand how visitors use the website.
Analytics information may include:
- Pages viewed.
- Approximate location.
- Device and browser type.
- Referring source.
- Time spent on the website.
- General patterns of website use.
Non-essential analytics cookies should only operate after you have given consent through the website’s cookie banner or preference tool.
Cookies
Cookies are small files stored on your device.
They are not biscuits, sadly, although websites do seem unusually fond of them.
Essential Cookies
Essential cookies may be used for:
- Customer login.
- Account authentication.
- Shopping basket and checkout.
- Payment processing.
- Website security.
- Remembering your cookie preferences.
Essential cookies may operate without consent where they are strictly necessary to provide a service you requested.
Analytics Cookies
Analytics cookies help measure how visitors use the website.
They should only be placed after you have given consent.
Payment and Functional Cookies
Stripe, PayPal, Apple Pay, Google Pay, Link and other checkout services may use cookies or similar technologies to:
- Process payments.
- Recognise returning customers.
- Prevent fraud.
- Remember payment preferences.
- Provide express checkout.
You can manage non-essential cookies using the website’s cookie banner or your browser settings.
Blocking essential cookies may prevent login, checkout or other parts of the website from working correctly.
Who Your Information May Be Shared With
Your information may be shared only where reasonably necessary with service providers such as:
- WordPress and WooCommerce-related services.
- Stripe.
- PayPal.
- Website-hosting and security providers.
- Zoho CRM and Zoho Campaigns.
- Email-delivery providers.
- Analytics providers.
- Technical-support providers.
- Accountants or professional advisers.
- Government authorities where legally required.
Only the information reasonably needed for the relevant task is shared.
International Transfers
Some service providers may process information outside the United Kingdom.
Where this happens, appropriate safeguards should be used, such as recognised contractual protections or adequacy arrangements.
Stripe, PayPal, Google and Zoho publish their own privacy information explaining how they process and transfer personal data.
How Long Information Is Kept
Information is not kept forever merely because storage space is available.
Retention periods depend on why the information was collected.
- Customer accounts: while the account remains active and for a reasonable period afterwards.
- Orders and financial records: for as long as required for accounting, tax, fraud-prevention and legal purposes.
- Download records: for as long as reasonably needed to provide access to purchased products and maintain order records.
- Support messages: for as long as reasonably needed to resolve the enquiry and maintain an appropriate business record.
- Newsletter information: until you unsubscribe, withdraw consent or the information is no longer needed.
- Suppression records: a minimal record may be retained so that an unsubscribe request continues to be respected.
- Analytics information: according to the retention settings configured in the analytics service.
Some information may need to be retained for longer where there is an unresolved dispute, legal requirement, fraud concern or regulatory investigation.
How Your Information Is Protected
Reasonable technical and organisational measures are used to protect personal information, including:
- Secure website connections.
- Restricted administrative access.
- Passwords and authentication controls.
- Software updates.
- Payment processing through established providers.
- Backups and security monitoring.
No online system can promise absolute security, but appropriate measures are used to reduce the risk of unauthorised access, loss or misuse.
Your Rights
Depending on the circumstances, you may have the right to:
- Ask what personal information is held about you.
- Receive a copy of your information.
- Correct inaccurate information.
- Ask for information to be deleted.
- Restrict how information is used.
- Object to certain processing.
- Object to direct marketing.
- Withdraw consent.
- Ask for certain information in a portable format.
- Complain about how your information has been handled.
Some rights are not absolute. For example, order records may need to be retained to meet tax or legal obligations even after an account is deleted.
To make a request, email ma**@*********ts.org.
You may be asked to provide enough information to confirm your identity before personal information is supplied, corrected or deleted.
Unsubscribing From Marketing
Every marketing email should contain an unsubscribe link.
You can also email ma**@*********ts.org and ask to stop receiving marketing messages.
A limited suppression record may still be kept so that you are not accidentally added to the mailing list again.
Complaints
Please contact me first if you have concerns, as I would like the opportunity to put things right.
You also have the right to complain to the UK data-protection regulator:
Information Commissioner’s Office
The Information Commissioner’s Office provides guidance and complaint options through its website.
Links to Other Websites
PilatesLessonPlans.co.uk may contain links to other websites, services or videos.
This Privacy Policy applies only to PilatesLessonPlans.co.uk. Other organisations have their own privacy policies, and I am not responsible for how they process information after you leave this website.
Children
The digital products sold through PilatesLessonPlans.co.uk are intended for adults, including Pilates teachers, instructors, students and practitioners.
The website is not designed to knowingly collect personal information directly from children.
Changes to This Policy
This Privacy Policy may be updated when:
- The website changes.
- New services or plugins are introduced.
- Service providers change.
- Legal or regulatory requirements change.
The latest version will always be published on this page, with the revision date shown near the top.
